Domestic Shipping

We deliver our products anywhere in Australia, whether city, regional or rural and remote locations. Shipping is free by regular post with signature on delivery and tracking to ensure your package arrives safely. You will be supplied with the tracking number when your purchase ships.

There is also the option to have your package sent Express Post for $15.00.  It comes with tracking and signature on delivery.  Please be aware that as your package is being sent from a rural and remote area, Express Post may not be a fast as you wish.

If you would like your package insured, please ask for a quote.

International Shipping

At Flame Tree Opals, we deliver our products worldwide for a flat rate of $35 AU. That includes signature on delivery and tracking.

Import Taxes

Import taxes/duties vary between countries.  It is possible that international customers may be liable to pay import taxes or duties (levied by your government’s customs office) upon arrival of your purchase.  Customs duties are not always applied as each country has its own regulations. You should contact your local customs office for more information.

Returns

Please contact us within 7 days of receiving your purchase if, for any reason, you are not satisfied. If your item arrives damaged, please contact us straight away. Keep the original packaging and take photos of the damage. Your item must be returned in it’s original state and packaging. No refund will be given if the item has been used/worn, damaged, scratched and/or broken. If your purchase as been resized or altered in any way, our Guarantee no longer applies. We would appreciate that you contact us before returning an item.  You may be responsible for the cost of return shipping.  If an item is defective or not as described, a full refund will be given after the item has been returned. 

Please note that Flame Tree Opals is not responsible for any variation in exchange rates which may result in a refund that is different than the amount of your original purchase.  We appreciate that your item be returned to us within 30 days of the date you received it. 

Currency & GST

 All prices quoted on our website are in Australian dollars (AU), and all prices include the Australian 10% Goods and Services Tax (GST).

Our Guarantee

We want you to be satisfied not only with your purchase, but with the service we deliver. If you are not completely satisfied, please contact us and we will make every effort to rectify the situation.

We guarantee that all of our gemstones are 100% natural and solid Australian Boulder Opal. We also guarantee that the description of each item is an accurate depiction of the item.  You can be sure that the item you purchase and receive is the actual item pictured, as all of our pieces are unique and one of a kind.

All our pictures are as close to accurate as possible. However, monitor resolutions do vary depending on the amount of brightness and contrast used on your monitor.

Contact Us

Please do not hesitate to Contact Us with any questions or concerns that you may have.